Melissa_home
December 9, 2020 2023-08-23 12:07Melissa_home
Welcome to
THE RETAIL ADVISOR
No matter where you are on your retail journey, I'm here to support you!
I empower retailers and Irish makers to strengthen their businesses through sales growth and excellence in customer experience.
HELLO!
My name is Melissa Moore
I have over 25 years’ experience working with national and international retail brands including Brown Thomas, IKEA and Kilkenny Design. Along the way, I gained an incredible amount of experience and knowledge in all aspects of the industry including buying, merchandising, sales and stock control. I launched The Retail Advisor retail consultancy to empower retailers and deliver training to deliver exceptional service and sales.
As your trusted and experienced retail mentor, I will guide, motivate and support you in growing your business.
NEW EPISODE EVERY THURSDAY!
The Retail Tea Break
Each week I’ll be joined by industry experts, retailers and product creators to decode the myths, share knowledge and give you a better insight into the retail industry. So grab your cup of tea, sit back, relax and listen in….
Melissa’s extensive retail experience and knowledge shone through in her ability to design and deliver relevant training for our team at Ashford Castle. The training programme suited both our experienced and newer staff, giving them confidence in their roles. The team were engaged in a positive manner in the interactive and dynamic workshops covering customer service, selling and visual merchandising. Melissa’s flexibility to deliver training times (including early mornings and weekends) that suited our business was extremely useful and I would be delighted to recommend her.
Dervla Golden
Head of Retail, Ashford Castle
Melissa is an energetic person with excellent communication skills. I found her customer service training to be very professional, up to date & relevant to her audience delivering with her own signature style creating a warm and friendly environment. It was an absolute pleasure & I look forward to working with Melissa again.
Lesley Cleere
Market Cross Shopping Centre
Having recently taken over the running of two childrenswear shops, I contacted Melissa to help me analyse how each was performing and to craft a plan to move forward and maximise the positives of each location. From the moment she arrived for our first meeting I found her professional and friendly all at the one time. She was straight into it, which I really liked, and seemed to instantly have an understanding of what was going well and not well within the shops. Her mix of retail expertise and friendliness filled me with confidence that I was working with someone who 'knew their stuff' yet and has a real passion for both the business and creative side of retail. Her background working with, and in, many high profile retail businesses really comes through in the knowledge she imparted at each of our meetings. I kind of looked forward to the 'homework' she sent me afterwards because I knew my business would benefit from it.
Be Rowland
Owner at Scallywags Children’s Stores
We underwent a significant expansion of our retail space and we decided to employ a consultant to advise on our business operations. Melissa Moore helped our retail business on a consultancy basis up until the opening of our new retail space, No.33 at Mc Auliffes. During this period, I found Melissa to be both professional and courteous to work with on all occasions. Melissa conducted an analysis of our staff requirements and skills needs and provided customer training to staff also. I found Melissa to be thoroughly professional in her approach with a great level of experience in the retail industry providing great advice on ongoing retail operations to ensure our staff were both engaged and efficient in their roles. I would not hesitate to recommend her for work in this area.
Anne Mac Namara
Managing Director, McAuliffes Craft Shop Ltd
Melissa is hugely helpful at looking at the bigger picture of running a high end craft business, and seeing opportunities within that field, and the subsequent planning that goes into taking one of those ideas & making it a reality, supporting the brand & the message of the business. A pleasure to work with!
Tracy Sweeney
Studio Director at Nigel O'Reilly Goldsmith & Jewellery Designers
With her extensive experience, Melissa offers craftspeople like me an invaluable insight into the retail market. From getting hands on with the production process to offering guidance on pitching to buyers, her passion for helping small businesses shines through everything she does. Melissa's beautiful and warm personality makes her a pleasure to work with.
Elaine Kennedy
Owner & Producer at Hawthorn Handmade Skincare Limited
I met Melissa recently to get some much needed advice on how to approach retail clients as a new business. She is extremely approachable and friendly to deal with, and her advice has been invaluable, easy to understand and implement. She is highly experienced across all aspects of retail, and also had excellent advice on other areas including social media. I wouldn't hesitate to recommend her to any business looking to connect with retail.
Mary Corrigan
Owner and Director, Noo Chocolates
I’ve worked with Melissa for several years now and it’s my pleasure to say that she is an incredibly hardworking person and management consultant. Melissa has a wealth of skills finely honed from her vast experience and better still she is excellent at imparting her knowledge in a simple, clear and practical manner. I have seen her turn struggling businesses around with her succinct appraisal of their needs and then clear the path for success. She does this by setting out simple goals, achievable targets and by bringing the management and staff along as part of the team.
Melissa is a true professional, dedicated, and talented and I would recommend her consultancy services to anyone looking to create focus, drive and success in their business.
Gillian Bell
Visual Design Consultant
I will develop tailor-made training programmes to suit your business needs, giving you expertly trained staff to aid you in growing your business by meeting the needs of your customers.
